IP policy regarding abuse and blacklisting Print

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Hostio Solutions aims for the highest possible quality of our network and especially our IP addresses.

Therefore, IP addresses must be kept clean at all times and may never be used for spamming, criminal activities, large mail marketing, etc

If IP addresses are being misused and/or are blacklisted, the customer must take immediate action to resolve this within 24 hours. If this has not happened, we will charge 50 euro per IP address to resolve the issue. If the misuse of IP addresses continues we take back the leased IP addresses/ranges ('revoke') without the possibility of getting a refund. The amount of any remaining contract period will be invoiced.

We may temporarily suspend your services during an abuse report if you do not respond the same day.

If the blacklisting concerns a hosting service hosted with us and issues are not resolved within 24 hours or more blacklistings or abuse reports come in, we have the right to suspend your services immediately in order to protect our IPs and other customers.

The blacklist policy also applies to any abuse report that we receive. If we receive an abuse report within 24 hours after delivery, then we have the right to suspend the service.

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